Legal and Compliance
Our company is built on an unwavering foundation of regulatory compliance.
As a licensed money services business at the state and federal level, compliance with applicable BSA/AML, privacy, and consumer protection laws inform what we do and how we run our business.
Compliance
The Global Primex Digital Fortress
The Global Primex payments platform is a digital fortress that protects our customers (consumers and merchants) and payment industry partners (banks and payment processors) with a three-pronged approach to business: Privacy and Security as an absolute right for consumers, world-class Fraud Management to ensure the safety of all participants in our payment ecosystem, and uncompromising Regulatory Compliance.
Licensing Information
Global Primex LLC is registered as a Money Services Business with the Financial Crimes Enforcement Network (MSB Registration Number: 31000180881469) and currently holds money transmitter licenses in Arizona, Arkansas, Florida, Georgia, Illinois, North Carolina, North Dakota, and Wyoming.
Privacy
Our Commitment
As a consumer, we know you place a premium on the privacy and security we provide. We use your data solely for your benefit in bringing you a world-class payment service. We never (i) sell your data to third parties; (ii) permit the merchants in our Merchant Network to sell your data to third parties; (iii) track your spending habits to create a “social score” you never asked for or even knew existed so we can sell it to other companies without your knowledge or consent; (iv) disclose to third parties the actual goods or services your purchased using our products; (v) transmit your data unencrypted; (vi) do business with disreputable or unqualified merchants; or (vii) have hidden or unreasonable fees.
Government privacy resources
You can visit the Federal Trade Commission's OnGuard Online website for more information on how to protect your privacy.
You can also visit FTC.gov for more information to help you avoid identity theft and learn what to do if your identity is stolen.
Privacy Policy
State Licenses and disclosures
Arizona
If you have a complaint, please contact Global Primex LLC at 855-966-0024. If you still have an unresolved complaint regarding Global Primex LLC money transmission activity, you may complete an Online Complaint Form as stated on the File a Complaint against a Financial Institution or Enterprise page.
AZ e-Licensing Portal for filing a complaint
AZDFI Consumer Complaint Portal: https://elicense.az.gov/ARDC_FileComplaint
Arkansas
If you have a complaint, please contact Global Primex LLC at 855-966-0024. If you still have an unresolved complaint regarding Global Primex LLC money transmission activity, you may file the completed complaint form by e-mailing to ASDInfo@securities.arkansas.gov or by mailing at:
1 COMMERCE WAY, SUITE 402
LITTLE ROCK, ARKANSAS 72202
TELEPHONE: (501) 324-9260
FACSIMILE: (501) 324-9268
For additional information please refer to the How To File A Complaint page for the Arkansas Security Department.
Important Notice from AR Securities Department about consumer Complaint
Note: Initial complaints should be made in writing directly to the entity or individual with whom you have experienced the problem. It is a good idea to indicate on your complaint letter that you are sending a copy to the Arkansas Securities Department. If your problem is not resolved timely by the entity or individual, you are encouraged to complete a Complaint Form and send it to the Department.
Florida
Florida Office of Financial Regulation
If you have a complaint, please contact Global Primex LLC at 855-966-0024. If you still have an unresolved complaint regarding Global Primex LLC money transmission activity, you may file it by contacting the Florida Office of Financial Regulation at:
Online: https://flofr.gov/sitePages/FileAComplaint.htm. To file your complaint, you will need to register electronically through Online Services. A valid email address is required.
NOTE: Consumers are encouraged to file their complaints online. If you are unable to file online, please download and mail a completed paper form. Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to the Office. Instead, contact this office by phone or in writing.
Communications with this office, regardless of the form or means of transmission, are subject to disclosure under Florida's public records law.
Download Consumer Complaint Form
Download Consumer Collection Agency Complaint Form
Florida Office of Financial Regulation - Consumer Finance
200 E. Gaines Street, Tallahassee, FL 32399-0376
850-487-9687
FL e-Licensing Portal for filing a complaint
FL Office of Financial Regulation Complaint Portal: https://flofr.gov/sitePages/FileAComplaint.htm
Georgia
Licensed by The Georgia Department of Banking and Finance. (Lic. #71406/ NMLS# 1898484).
The Georgia Department of Banking and Finance - Consumer Resources: File a Complaint. We do not intervene in disputes between consumers and financial service providers, but we do use complaint information in the regulatory process. To file a complaint with the regulators, you may securely do so with the Consumer Financial Protection Bureau, an agency of the federal government, at http://www.consumerfinance.gov/complaint/ (links off-site) or by telephone at (855) 411-2372.
Illinois
Illinois Division of Banking
If you have a complaint, please contact Global Primex LLC at 855-966-0024. If you still have an unresolved complaint regarding Global Primex LLC money transmission activity, you may file it by contacting the Illinois Division of Banking at:
Illinois Department of Financial and Professional Regulation
Online: https://www.idfpr.com/DFI/DFIComplaintForm.asp
Division of Financial Institutions Fill In and Print Complaint Form for Currency Exchange and Title Insurance https://www.idfpr.com/admin/DFI/F1717DFICHI.pdf
IL e-Licensing Portal for filing a complaint
IL Department of Financial and Professional Regulation Complaint Portal: https://www.idfpr.com/admin/DFI/DFIcomplaint.asp
Other Important Website Disclosures – Additional Consumer Privacy Notice
Global Primex LLC may transfer personal information to other countries, for example, for customer service or to process transactions.
NMLS Consumer Access
NMLS Consumer Access, a free service for consumers to confirm that the financial-services company with whom they wish to conduct business with is an Authorized Licensed Money Transmitter in your state.